Last updated: October 4, 2026
1. Digital Products and Your Right of Withdrawal
Every RAVEE STUDIO product is digital content that is supplied instantly after payment. Because a downloaded file cannot be "returned", we do not offer change-of-mind refunds once delivery has started. This applies to individual products and bundles alike.
If you live in the European Union, the European Economic Area, or the United Kingdom, you normally have a 14-day right to withdraw from an online purchase. For digital content, that right ends once supply begins, but only if you have agreed to it first. At checkout, every paid order asks you to:
- expressly request that your files be made available immediately, before the 14-day withdrawal period ends; and
- acknowledge that you lose your right of withdrawal once the download or access begins.
We will confirm both of these in your order confirmation email. If, for any reason, your purchase was completed without this consent and acknowledgment being recorded, you keep your 14-day right of withdrawal and may cancel for a full refund by contacting us within 14 days of your order. If you withdraw before any file has been downloaded, we will refund you in full within 14 days, using the same payment method.
2. Damaged, Unusable, or Not-as-Described Files
If a file you purchased is damaged, corrupted, won't open, or is materially different from its product description, that's on us to fix — not a reason to be left without what you paid for. Contact us within 5 days of first noticing the problem, and we'll send a replacement or corrected file at no cost.
If we cannot provide a working replacement within a reasonable time, we will refund the full price you paid for the affected product, using the same payment method.
3. How to Request a Replacement
To request a replacement:
- Go to the Contact page.
- Include your order reference, the product name, and a short description of the problem (a screenshot or photo attachment helps).
- Choose "Download or file problem" as the subject.
We aim to respond within 1–2 business days under normal conditions.
4. Product Updates
If we release a corrected or minor update to a product you already own, you'll receive it free of charge — no repurchase needed. My Library will show an "Updated" notice next to the product, and you can download the new version there.
5. Accidental or Duplicate Purchases
If you believe you were charged twice for the same order, or purchased the wrong product by mistake, contact us as soon as possible — we review these on a case-by-case basis.
6. Chargebacks
If you have a problem with an order, please contact us first — most issues can be resolved quickly with a replacement file. Because our products are delivered instantly upon payment, chargebacks filed without first contacting us may be disputed with the payment provider.
7. Your Statutory Rights
Nothing in this policy limits any right you have under the mandatory consumer protection laws of the country where you live, including remedies for digital content that is faulty or not as described. Where this policy and those laws differ, the law applies.
8. Contact Us
For anything covered by this policy, reach us through the Contact page — a real person reads every message.