We read every message that comes through Contact, but these are the questions that come up most — grouped so you can jump straight to the one you need.
Orders & Downloads
What is RAVEE STUDIO?
RAVEE STUDIO is a small, one-person digital studio based in Thailand, making printable worksheets, Excel and Notion templates, software tools, and bundles for teachers, freelancers, parents, and anyone who likes their days a little more organized.
What file formats will I get?
It depends on the product: worksheets and printables are PDF (sometimes ZIP for larger sets), spreadsheets are XLSX, and Notion products are shared as a Notion template link. Each Product Detail page lists the exact file formats and, where relevant, the page count before you buy.
How do I receive my files after I buy?
RAVEE STUDIO uses guest checkout, so no password account is required. After payment, you get instant access to download your files, and a receipt email includes download links (valid for 7 days) and a button into My Library. My Library itself is unlocked with your email and a one-time 6-digit code, and your browser stays signed in for 7 days.
Can I download my files again later?
Yes. Downloads are unlimited. If a download link has expired, My Library automatically issues you a new one, so your files stay available for as long as you need them.
Do you ship anything physically?
No. Every product is a digital download; nothing is printed or mailed to you. You print worksheets yourself, or use the templates and tools directly on your own device.
Can I use a discount code on items that are on sale?
Discount codes can't be combined with a sale price. If your cart has both sale items and regular-price items, the code applies to the regular-price items only, and the sale items keep their sale price.
Licenses & Use
What's the difference between the Personal License and the Extra Teacher License?
The Personal License is included with every purchase: it covers your own repeated use, and a parent may use it with their own children. The optional Extra Teacher License, available on applicable products, adds permission to use the resource across classrooms in one school, for every grade level the product is made for, and includes a License Certificate: right after checkout you add your name and school (plus an optional message; the grade levels come from the product), and it's ready to download as a PDF and saved in My Library. Full details are in our License Terms.
Can I share, resell, or redistribute files I've purchased?
No. Both license tiers are for your own use (or your school's, under the Extra Teacher License) — not for resale, redistribution, shared download links, or sharing the original source files. See License Terms for the full list of what isn't allowed.
Do software products come with a license key?
Yes. Purchases that include a software tool receive a unique license key, delivered by email and shown in My Library. It's a one-time, perpetual purchase with no renewal or subscription.
Support & Refunds
What if my file is damaged or won't open?
Contact us within 5 days of noticing the problem, using the Contact form with your order reference, and we'll send a replacement or corrected file. We aim to reply within 1–2 business days.
Do you offer refunds?
Because these are instant-access digital products, we don't offer change-of-mind refunds once delivery has started (you confirm this at checkout, before the download begins). If something is genuinely broken, missing, or not as described, we'll send a replacement, and if we can't fix it, you'll get a full refund. See our Refund Policy for details.
I bought a product and it was updated later — do I have to pay again?
No. Corrected or minor product updates are provided free to anyone who already purchased that product; My Library shows an "Updated" notice, and you can download the new version there.
Privacy
Can I use RAVEE STUDIO resources outside Thailand?
Yes. RAVEE STUDIO is based in Thailand, but the store and its resources are made for an English-speaking audience anywhere, and prices are shown in USD.
How is my personal data handled?
We collect only what's needed to fulfil your order, deliver your files, and reply to you — never more than that. Full detail on what we collect, why, and for how long is in our Customer Data Policy and Privacy Policy.
How do I ask something that isn't answered here?
Send us a message through the Contact page — a real person reads every message and replies by email, usually within 1–2 business days.